Service Promise
In order to provide users with high-quality services, our company will provide various services before, during and after sales, and strive to satisfy customers.
Our company is willing to provide users with various technical consultations, help users select the required products, and provide all technical indicators and performance, such as product samples, product manuals, etc.
After the contract is signed, our company welcomes users to send people to our company for supervision. Our company actively cooperates with the personnel sent by users to our company and provides convenience in work and life. Our company will pay attention to and improve the opinions on product manufacturing quality raised by the personnel sent by users.
When the product is shipped to the user, if the packaging tray is damaged or the product is damaged due to transportation reasons, our company will send people to assist the user to negotiate claims with the transportation department, provide solutions, and actively send people to repair to achieve user satisfaction.
When the product is shipped to the user, if there are problems with quantity such as missing supply, wrong supply or insufficient supply, our company will immediately send people to the site for service and processing after receiving the notice.
During the on-site inspection and installation process, if we find product quality problems caused by our company's responsibility, we will reply within 24 hours after receiving the notification. If we need to send someone to handle it, we will immediately send someone to the site for service. If we do not need on-site service, we will be a good consultant and provide solutions for users.
If both parties confirm that the product quality problem is indeed caused by our company's manufacturing reasons and it cannot be used anymore, our company will be responsible for the "three guarantees", that is, repair, replacement and refund.
If there is a disagreement or it is difficult to determine the quality, it must be inspected by an authoritative organization. If the inspection result is determined to be unqualified, our company will bear all direct losses and expenses incurred thereby, including sampling fees, transportation fees, loading and unloading fees and inspection fees.
According to the user's installation needs, our company can send personnel to technically inspect the product. The product quality guarantee period is one year, but if various quality problems of the product occur within one year, if they are indeed caused by manufacturing, our company will be responsible to the end.
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Shenghang Special Purpose Vehicle
Toll Free Hotline:400-059-0596
Tel:0086-311-85426885
Whatsapp:8618830151313（Sophia）